Zamit Marketplace - FAQs
1. What is Zamit Marketplace?
Zamit Marketplace is a first-of-its-kind School e-commerce platform from Zamit where we have some of the top children/student product & service brands listed under one umbrella. Students will get good discounts on the products, gift coupons & vouchers which wouldn't be available on any other e-commerce platform.
Zamit Marketplace have partnered with several renowned children’s brands like Amar Chitra Katha, Tinkle, Faber-Castell, Luxor Writing, Creative Window, Saregama, Linc, Deli, Uni-ball, Pentonic, Toiing, PiggyRide, Unluclasses, RobinAge, Fundooda Books, SPACE, Global Citizen of Tomorrow etc. The products from these brands are more student centric and for the school ecosystem.
2. How to access the Zamit Marketplace?
You can access the Zamit Marketplace through the Zamit website and the Zamit App.
To access via App, please visit Play Store/App Store and find Zamit App to install. Once it is installed you can open and check Marketplace Section.
3. What products are available on Zamit Marketplace?
On Zamit Marketplace, we offer different varieties of products as per the student’s requirements. You can find products and services in various segments on Zamit Marketplace like Books & Stationery, Art & Craft, Story Books and Digital Story Books, Customised Products, Academic and Non-Academic Courses, Vocational Courses, Children’s Newspapers and Magazines, After-school activities, Music, Toys, Games and Virtual Travel.
To know more about the products and its categories, please visit Marketplace section on Zamit App or you can also visit https://market.zamit.one/ to explore.
4. How I do a purchase on Zamit Marketplace?
To make a purchase on Zamit Marketplace, you can choose a product of your choice from the listing or you can search and select a product of your choice and add that to the Cart. Once the product has been added to the Cart, you can fill your shipping details (address) for your product delivery. Once the details have been filled, you can select the checkout option which shall lead you to payment gateway for making purchase. You can select the appropriate payment option and make the payment. Once the payment is done, you will get a confirmation mail on the purchase.
Your product will be shipped and delivered in 5-7 working days.
5. Are there any discounts and deals available on Zamit Marketplace?
Yes, we offer good discounts and deals on a regular basis on the products which are available on Zamit Marketplace. These discounts are provided on selected products every month.
We also provide attractive discounts and deals during festive season.
Logon to Marketplace regularly to check out the deals and discounts offered.
6. What is Zamit Marketplace Gift Voucher? How do I use it?
We offer Gift Vouchers of different denominations to Zamit users and Zamit partner schools for participating in various Competitions, Activities, Webinars and Originals. This gift voucher could be redeemed while making any purchase on the Zamit Marketplace.
Each gift voucher has a validity period, make sure to use the gift voucher within the validity period.
7. What are the shipping charges on Zamit Marketplace?
The shipping charges are free for all orders of INR 250 and above. Shipping charges will be applicable for orders which are below INR 250.
8. What are the payment methods available on Zamit Marketplace?
We offer various payment methods for customer’s ease and preference. The payment methods available are UPI, Debit Card, Credit Card, Wallets (Paytm, PhonePe), etc. on Zamit Marketplace.
9. I purchased a product on Zamit Marketplace but did not get a mail confirmation.
Once a product is purchased from your end, you shall receive a confirmation mail right away. If you do not receive this confirmation mail, it may either be due to some technical issues or if there is any error on the email address given. In case, if the order has been placed and you didn’t receive any confirmation mail, you can write to us at firstname.lastname@example.org or connect with our support team +91 9625440440 to get your issue resolved.
10. I have ordered on Zamit Marketplace. When will my product be delivered?
Once the product/products has been ordered from Zamit Marketplace from your end, our team will dispatch the order within the same day or the next day from our warehouse. If the order has been placed on holidays, the dispatch timing may increase. Depending upon the area and the city, a product is usually delivered within 5-7 working days to the shipping address.
11. How many days will it take for my product to be delivered?
The estimated delivery time is 5-7 working days to ship your order/orders.
12. If I do not get my product, where do I contact?
We at Zamit keep a track of every order placed and shipped from our end. We suggest you to wait for at least 5-7 working days to receive your product/products.
In some cases, product/products are delivered late due to various reasons like Covid-19 pandemic, festivals or high frequency of orders on the Zamit Marketplace.
We shall update you on your email and phone number if a order is getting delayed to ship. You can write to us at email@example.com or connect on our customer care number +91 9625440440 to take an update for your product.
13. I haven’t received my product yet, what do I do?
Products from the date of order are usually shipped in 5-7 working days to the destination. In case if it is not shipped in the mentioned time you can write us a mail at firstname.lastname@example.org.
Due to some of the reasons the shipments could be delayed by more than 7 working days.
We shall respond you within 24 hours for the query raised. You can also connect on our customer care number +91 9625440440 to take an update for your product.
14. I want to return my product, what is the procedure? Where do I ship it?
To return a product, you have to write us a mail at email@example.com or you can connect at our customer care number +91 9625440440 mentioning the return request of a product which was shipped to you. We may ask the reason for return of the product as a feedback from you.
The return product shall be picked up from the mentioned address Within 3-4 working days.
15. How do I return a damaged product?
We at Zamit take the utmost care while packing every product and ensuring safety during the delivery. For any MAJOR damage or if the product is not in the useable condition, we shall exchange the product within 7-8 working days.
Damaged product enquiries shall ONLY be taken into consideration within 24 hrs of delivery of products. Please note, it is always advisable to take a video while opening the shipment/order as this may be required as proof for returning a damaged product. On non-availability of any proof, Zamit will not consider to take back the damaged product.
For any MINOR damage, the products shall not be considered under return or exchange.
`16. What happens if some products are missing after delivery?
If the customer receives incomplete products during the time they receive, they can register a complaint by writing a mail at firstname.lastname@example.org or contact on our customer care number +91 9625440440. Missing product enquiries shall ONLY be taken into consideration within 24 hrs of delivery of products.
Please note, it is always advisable to take a video while opening the shipment/order as this may be required as proof to claim that the shipment/order had a missing product/products.
On non-availability of any proof, Zamit will not consider the claim.
17. How do I return a wrong product that was delivered to me?
If the customer receives a wrong product in the shipment during the time they receive, they can register a complaint by writing a mail at email@example.com or contact on our customer care number +91 9625440440. Wrong product enquiries shall ONLY be taken into consideration within 24 hrs of delivery of products.
Please note, it is always advisable to take a video while opening the shipment/order as this may be required as proof to claim that the shipment/order had wrong product/products.
On non-availability of any proof, Zamit will not consider the claim.
18. Which are the Faber-Castell products available on Zamit Marketplace?
On Zamit Marketplace, you can find several products available for purchase from Faber-Castell, one of India’s leading children’s products.
Products like Art and Craft items, Stationery Kits, Sketch Pens, Colour Pencils, Modelling Dough, Oil Pastel Sets, Premium Poster Colours, Art Colour Kit, Wax Crayons etc are available.
19. Which are the Linc products available on Zamit Marketplace?
On Zamit Marketplace, you can find several products available for purchase from Linc, Deli, Uni-ball and Pentonic brands.
Products like different categories of Pens, Stationery Kits, Calculators, Tape dispensers, Blinder clips etc are available.
20. Which are the Luxor products available on Zamit Marketplace?
On Zamit Marketplace, you can find several products available for purchase from Luxor. Products like Pens, Sketch pens, Modelling Dough, Note-books, Marker pens etc are available.
21. Does Zamit Marketplace also have Storybooks for children?
Yes, Zamit Marketplace does have both Storybooks and Digital Storybooks for children. The Storybooks are offered by Amar Chitra Katha, one of India’s leading children’s books publisher.
22. Which Amar Chitra Books available on Zamit Marketplace?
On Zamit Marketplace, you will find various varieties of children’s books available like Mahadeva, Tales of Birbal, The World of Ganesha, Leader’s Collection, Epic Collections, Tantri, Ramayana, Mahabharta, Shambhu, Suppandi, Jataka, Panchatantra and Hitopadesha.
23. Is Tinkle Digital subscription available? What is the cost?
Yes, Tinkle Digital Subscription is available on Zamit Marketplace. You can avail the subscription at a discounted rate of ₹990 only!
24. Which are Customised products available on Zamit Marketplace?
Zamit Marketplace allows you to customise your favourite products with your name, cartoon character and the preferred theme. You can find several customised products available for purchase from Creative Window like school bags, sippers, tiffin carriers, mugs, cushions, pouches, wall-clocks, book labels and more.
25. Can a customised product be returned?
Customised products can be returned ONLY if there is any major damage in the prodduct/products. It can also be returned if the customisation as provided by the customer during purchase does not match with the customisation on the product when received.
Customised products cannot be returned/replaced in the following scenarios:
26. Does Zamit Marketplace also have After-school activities?
Yes, Zamit Marketplace offers various after-school activities. The after-school activities include Music, Dance, DIY, Art & Craft, Language, Astronomy and many more. These after-school activities are offered by one of India’s leading brands PiggyRide & SPACE.
27. What are the Celebrity courses available on Zamit Marketplace?
On Zamit Marketplace, you shall find unluclass which is a renowned brand in offering Celebrity Courses. These courses are taught by some famous personalities in their domain, like Manoj Bajpayee teaching acting, Ruskin Bond teaching writing, Sania Mirza teaching Tennis etc.
28. What is Unluclass?
Unlu is where the world’s top creators come to learn, connect & create. If you want to learn the art to uplevel your career, launch new content, build your brand, or make lifelong friends, this is the place for you.
They have courses in time duration of 12-16 weeks of cohort-based virtual learning that provides training, support, and constructive feedback is designed to bring like-minded creative people at the same page to create top-notch content.
29. What is Ruskin Bond’s Writing Class? What is the cost?
Ruskin Bond’s writing class is a course designed by unluclass which is a renowned brand in offering Celebrity Courses. You can excel in the art of writing by taking this phenomenal course by the legendary Ruskin Bond. With over 70 years of experience, Ruskin Bond needs no introduction. His exclusive class on unlu, will provide you with the right guidance to become a good writer.
The cost for this unluclass comes at a discounted price of ₹599 only.
30. What are the Jataka, Panchantantra and Hitopadesha tales available?
This pack of Jataka, Panchantantra and Hitopadesh tales, offered by Amar Chitra Katha consists of the following titles - The Jackal and the Wardrum, Jataka Tales: The Mouse Merchant, Monkey Stories, Panchatantra : The Greedy Mother‐In‐Law, Jackal Stories, Panchatantra : The Dullard and Other Stories, Elephant Stories, Jataka Tales: Stories of Wisdom, Deer Stories, Jataka Tales: True Friends, Choice of Friends, Jataka Tales: Stories of Courage, How the Jackal Ate the Elephant, Jataka Tales: Tales of Misers, Crows and Owls, Jataka Tales: The Hidden Treasure, The Brahmin and the Goat, Jataka Tales: Nandi Vishala, Jataka Tales: Bird Stories, Hitopadesha: How Friends are Parted, Jataka Tales: The Magic Chant, The Deadly Feast, Jataka Tales: The Giant and the Dwarf.
31. What are the Saregama products available?
On Zamit Marketplace, you can find three different type of Saregama Products - Saregama Carvaan Mini Kids, Saregama Carvaan Hindi and Saregama Carvaan Go.
Saregama Carvaan Mini Kids comes with several features like 80+ classic rhymes in Hindi and English, 300+ most famous kid's stories in Hindi and English, 15+ phonetic based learning contents, 33+ Mantras and Devotional songs, Loop button to play any favourite story, rhyme, mantra etc in repeat mode Bluetooth, USB support and 3.5 mm audio jack for connecting external speakers/ headphones.
Saregama Carvaan Hindi comes with several features like 5000 pre-loaded evergreen Hindi songs from legends like Kishore Kumar, Lata Mangeshkar, R.D Burman and many more. It also have USB and Bluetooth modes to enable you to enjoy your personal collection of songs In-built stereo speakers and a rechargeable battery that last upto 5 hours.
Saregama Carvaan Go comes with several features like 3000 Pre-loaded Retro Hindi songs Metal Body. It have a Dual speakers (1 watt each), supporting FM/AM radio. It also have MicroSD card support up to 32 GB 3.5 mm audio jack for connecting external speakers/ headphones and a Rechargeable battery lasting up to 4-5 hours.
32. What is Fundooda Books?
FunDooDaa Books is one of the top-grossing apps in India dedicated entirely to learning through stories for kids. Their e-library of stories imparts knowledge of Indian heritage along with moral values and concepts to kids between 2-12 years of age.
33. What kind of stories are available in the Fundooda Books app?
The Digital Library on Fundooda is packed with stories in English, Hindi, Tamil, Telugu, Malayalam, Gujarati, Marathi and Bengali to enable them to learn and speak their mother tongue! The App ties together stories, brainy facts and fun learning games seamlessly to enhance kids’ reading skills, vocabulary and observational capabilities! Each book has been hand-picked with the same love and affection, as teachers and parents would do for their children.
34. What is Virtual Travel available on Zamit Marketplace? For which age group of children is this for?
Zamit Marketplace has listed Global Citizen of Tomorrow to provide Virtual Travel to Children in the age group of 7-13.
GCT is a virtual travel based learning for children with focus on learning about countries, cultures and experiences sitting at the comfort of one’s home. The program is facilitated through video conference based interactive sessions and do at home fun activities and interactions with host countries. The program enables children to develop a global perspective by developing key life skills such as respect for diversity, interpersonal skills, free and independent thinking, etiquettes and budgeting.
35. Which is the Children’s Newspaper available? What is the cost? What all does it contain and for which age group?
Zamit Marketplace has RobinAge Newspaper for children. The cost of the subscription is ₹1395, which is on a annual basis and has 24 Issues.
RobinAge carries news and information on current affairs, science, history, sports, careers, culture and environment along with puzzles, activities and interactive projects.
RobinAge Newspaper is suitable for children in the age group of 5-12.
36. Which are the Astronomy courses available?
There are two courses on Astronomy provided by SPACE available on Zamit Marketplace.
They are Voyager - A foundation course and iAstronomer - Astronomy club.